Why Can't Access Google on Mobile Data: Complete Guide

Mobile Internet Access Issues with Google Services

Access to Google and Google services on mobile internet may be unavailable due to DNS issues, mobile operator network settings, or domain-level restrictions. VPN solves this problem because it bypasses network restrictions and changes traffic routing, allowing connection to Google servers through other networks.

Table of Contents

• Main Reasons for the Problem
• DNS Solutions
• VPN Settings as a Temporary Solution
• Additional Troubleshooting Methods
• Checking Carrier Settings
• System Resets

Main Reasons for the Problem

The issue with accessing Google only on mobile internet can occur for several reasons:

1. DNS Issues: Your mobile operator uses DNS servers that block or slowly resolve Google domains. On Wi-Fi, you use the router’s DNS or Google Public DNS.

2. Network Restrictions: Mobile operators may apply special filters or restrictions for Google traffic on mobile networks, but not on Wi-Fi.

3. Private DNS Issues: The enabled Private DNS mode in Android may conflict with Google services.

4. APN Configuration: Incorrect Access Point Name (APN) settings may block access to certain domains.

It’s interesting that you discovered that VPN solves the problem. This confirms that the issue is specifically with your mobile operator’s network restrictions or routing.

DNS Solutions

Manual DNS Change

The most effective way to solve the problem is to change DNS servers to Google Public DNS:

1. Open Settings → Network & Internet → Wi-Fi (select your network) → Advanced
2. Find the IP settings section
3. Change from DHCP to Static
4. Enter:
   • DNS 1: 8.8.8.8
   • DNS 2: 8.8.4.4
5. Save settings

Note: This method works for Wi-Fi. For mobile internet, you’ll need an app to change DNS.

Using Private DNS

Modern versions of Android have a built-in Private DNS feature:

1. Settings → Network & Internet → Advanced → Private DNS
2. Select Private DNS provider hostname
3. Enter: dns.google
4. Tap Save

This feature encrypts DNS requests and can solve the issue with blocked Google services.

VPN Settings as a Temporary Solution

You’ve already discovered that VPN solves the problem. This is because:

• VPN bypasses network restrictions: Traffic is redirected through VPN servers, bypassing mobile operator restrictions
• Changes routing: VPN creates a tunnel through which traffic goes directly to Google servers
• Changes IP address: VPN assigns you an IP address from another network where there are no restrictions

VPN Solution Options:

1. Google One VPN (if you have a subscription)
2. Free VPN apps (for example, ProtonVPN, Windscribe)
3. Manual VPN setup via WireGuard or OpenVPN

Important: Free VPNs may have speed and data usage limitations. For permanent use, it’s better to choose a paid service.

Additional Troubleshooting Methods

Checking Firewall Apps

Make sure you don’t have firewall apps installed that block Google access:

1. Check for apps like NetGuard, AFWall+ or other firewalls
2. If found, add exceptions for Google services
3. Or temporarily disable the firewall for testing

Clearing Cache and Data for Google Services

You’ve already tried resetting Google services, but you can do it more thoroughly:

1. Settings → Apps → Google Play Store

   • Storage → Clear cache
   • Storage → Delete data

2. Settings → Apps → Google Play Services

   • Storage → Clear cache
   • Storage → Delete data

3. Settings → Apps → Google Settings

   • Storage → Clear cache
   • Storage → Delete data

Checking Date and Time

Incorrect date and time can cause issues with Google SSL certificates:

1. Settings → System → Date & time
2. Make sure Automatic date & time is enabled
3. Check Automatic time zone

Checking Carrier Settings

Since you’ve already contacted t2 technical support but the issue persists, try a more thorough check:

Checking APN Settings

1. Settings → Network & Internet → Mobile network → Access Point Names
2. Check settings for your t2 operator
3. Try creating a new APN with these settings:
   • Name: t2-internet
   • APN: internet.t2.ru
   • Proxy: Not specified
   • Port: Not specified
   • Username: Not specified
   • Password: Not specified
   • Server: Not specified
   • MMSC: Not specified
   • MMS proxy: Not specified
   • MMS port: Not specified
   • MCC: 250
   • MNC: 01
   • Authentication type: PAP
   • APN type: default,supl,mms
   • APN protocol: IPv4
   • APN roaming protocol: IPv4

Updating Firmware

Make sure you have the latest firmware version installed on your device:

1. Settings → About phone → System updates
2. Check for available updates
3. Install all available updates

System Resets

You’ve already tried resetting settings, but you can try a more targeted approach:

Network Settings Reset Without Data Deletion

1. Settings → System → Reset → Reset network settings
2. Confirm the action
3. Restart your device
4. Set up Wi-Fi and mobile network again

Resetting Phone App Settings

Sometimes the issue may be in the network management app itself:

1. Settings → Apps → All apps
2. Find the Phone app
3. Storage → Clear cache
4. Storage → Delete data
5. Restart your device

Conclusion

The issue with accessing Google only on mobile internet is quite common and usually caused by your mobile operator’s network restrictions or DNS problems.

Main Conclusions:

1. VPN solves the problem because it bypasses operator network restrictions
2. Setting up Google Public DNS (8.8.8.8) is the most effective solution
3. The issue may be related to APN settings or specific t2 network restrictions
4. In most cases, the problem is solved by changing DNS or using VPN

Recommended Actions:

• First try changing DNS to Google Public DNS for mobile internet
• If that doesn’t help, use VPN as a permanent solution
• Contact t2 technical support with information that Google services don’t work on the mobile network but work on Wi-Fi and through VPN

This is not a problem with your device, but rather a characteristic of how the mobile operator’s network works with Google services.

Sources

1. How to fix internet connection issues on Android devices - Google Play Help
2. Can’t sign in to Google accounts via mobile internet, only works through wi-fi - Google Play Forum
3. Why Google Play (Android) doesn’t see internet via Wi-Fi but sees it via GSM data transfer? — Habr Q&A
4. No internet connection in Google Play: why and what to do
5. YouTube and Google Play not working on Android via Wi-Fi. No internet connection, or check network connection
6. How to use Google DNS and OpenDNS on Android and iPhone
7. How to Change DNS Server on Android
8. How to Change DNS Server on Android | Gadgets 360
9. Change DNS for mobile data without using an app - Android Enthusiasts Stack Exchange
10. Google VPN causing issues | Android Central Forum