NeuroAgent

No Access to Google via Mobile Internet

Problem accessing Google via mobile internet while working on WiFi. Learn causes and solutions, including changing DNS and setting up VPN.

Question

Why can’t I access Google through mobile internet, but it works through WiFi?

I’m having an issue where I can’t access Google.com and Google services via mobile internet. When I switch to WiFi, everything works correctly.

I’ve already taken the following steps to resolve the problem:

  1. Reset network settings
  2. Replaced the SIM card
  3. Contacted my mobile operator’s support (T2) - they reported no restrictions
  4. Reset Google Service and Play Service
  5. Checked all phone settings

The problem persists - I still can’t access Google through mobile internet. Interestingly, when I enable VPN on mobile internet, everything starts working normally.

Has anyone had a similar problem? How did you resolve it? I’d be grateful for any ideas and recommendations. My acquaintances don’t have this issue.

NeuroAgent

Problem with Accessing Google via Mobile Internet While WiFi Works

The issue with accessing Google through mobile internet while working properly via WiFi is common and typically related to DNS settings or traffic blocking by your mobile operator. Since a VPN resolves the problem, this indicates that T2 operator uses traffic filtering that blocks Google services but is bypassed when using a VPN.

Contents

Main Causes of the Problem

The most likely reasons why Google doesn’t work via mobile internet but works via WiFi:

1. Operator DNS filtering
T2, like many other Russian operators, uses its own DNS servers that may block access to certain domains, including Google. When using a VPN, traffic is redirected through the VPN provider’s servers, bypassing these restrictions.

2. Deep Packet Inspection (DPI)
The operator may use deep packet inspection technology to identify and block traffic to Google services. This is particularly relevant after 2023, when many operators tightened traffic control.

Important: As noted in research, after August 2023, many users encountered problems with VPN functionality over mobile internet, which is related to tightened traffic control by operators.

3. APN-level restrictions
The Access Point Name (APN) settings of your operator may contain restrictions specific to certain domains. This could be either intentional blocking or a technical feature of the configuration.

4. Regional peculiarities
The problem may be related to a specific coverage area in your region where the operator applies special traffic routing rules.

Diagnosis and Verification

Before attempting to solve the problem, conduct the following diagnostics:

1. DNS settings check

  • Open network settings
  • Check if T2 DNS servers are being used
  • Try manually specifying alternative DNS:
    • 8.8.8.8 and 8.8.4.4 (Google DNS)
    • 1.1.1.1 and 1.0.0.1 (Cloudflare DNS)

Tip: As recommended by Mozilla Developer Network, proper DNS configuration often resolves issues with accessing specific websites.

2. Testing different applications
Ensure the problem is specifically with Google and not with mobile internet in general:

  • Try opening other sites (Yandex, VK, Telegram)
  • Check if messengers and social media work
  • Try downloading apps from other app stores (not Google Play)

3. Checking in different networks
If possible, test your mobile internet in another location to rule out issues with a specific base station.

Solutions to the Problem

1. Changing DNS Servers

The simplest and most effective solution:

  • On Android: Settings → Network & Internet → Private DNS → Personal
  • On iOS: Settings → Wi-Fi → Your network → DNS
  • Specify DNS: 8.8.8.8 or 1.1.1.1

2. Setting Up VPN

Since you already have experience with VPNs, here are more detailed settings:

VPN setup without blocking:

  1. Open VPN settings
  2. Find the “Block connection without VPN” option
  3. Turn off this option

Important: As noted on Reddit, this setting often interferes with internet functionality without VPN.

Recommended VPN protocols:

  • WireGuard (fast and reliable)
  • OpenVPN (encryption at TCP/UDP level)
  • IKEv2 (stable connection)

3. Manual APN Configuration

If the issue is with Access Point Name settings:

  1. Settings → Network & Internet → Mobile Network → Access Point Names
  2. Create a new access point with parameters:
    • Name: T2 Internet
    • APN: internet.t2.ru
    • Proxy: Do not specify
    • Port: Do not specify
    • Username: Do not specify
    • Password: Do not specify

For exact APN parameters, check with T2 technical support or their official website.

4. Using Proxy Servers

An alternative option is to configure a proxy server:

  • Find a free or paid proxy server
  • Configure it in network settings
  • Test Google services functionality

Additional Methods

1. Clearing Google Play Cache and Data

  1. Settings → Apps → Google Play
  2. Storage → Clear cache
  3. Storage → Clear data
  4. Restart your device

2. Factory Reset

If nothing helps:

  1. It’s important to back up your data
  2. Reset settings to factory defaults
  3. Set up your phone again, skipping automatic network setup
  4. Check internet functionality

3. Changing Your Tariff Plan

Sometimes the issue may be related to your tariff plan. Check with T2 whether there are any restrictions on accessing Google under your tariff.

Preventive Measures

To prevent similar problems in the future:

  1. Use a reliable VPN - this guarantees access to all services
  2. Regularly update system applications - this prevents conflicts
  3. Monitor firmware updates - new versions often contain fixes for network issues
  4. Use alternative DNS - this reduces dependency on operator DNS
  5. Keep backup copies of APN settings - for quick restoration

Sources

  1. Why T2 mobile internet isn’t working - Official T2 source on internet issues
  2. How to fix internet connection problems on Android devices - Official Google documentation
  3. Mobile internet issues after using VPN - Analysis of VPN and mobile internet issues
  4. VPN problems and their solutions - Comprehensive guide to VPN issues
  5. T2 no internet: causes, check, settings - Tips for Tele2/T2 users
  6. No network on T2: what’s wrong with the connection today - Information on T2 network issues
  7. How to set up mobile internet on your phone - Instructions for configuring T2 APN

Conclusion

The problem with accessing Google via mobile internet while working through WiFi is usually related to DNS filtering or traffic blocking by the T2 operator. The main solutions include:

  1. Changing DNS servers to public ones (Google or Cloudflare) - the simplest and most effective method
  2. Proper VPN configuration with the “Block connection without VPN” option turned off
  3. Manual APN configuration to bypass operator restrictions
  4. Using proxy servers as an alternative solution

Since the problem is specific to Google services and is resolved by a VPN, this confirms the technical nature of restrictions imposed by the operator. For prevention, it’s recommended to use a reliable VPN and regularly update system settings.

If none of the suggested methods help, you should contact T2 technical support, specifying the exact issues and the fact that a VPN enables access to Google services.